SHIPPING POLICY
AppleJewelz Shipping Policy
Thank you for choosing AppleJewelz! Each of our handmade bags and accessories are handcrafted with love and attention to detail. Please review our shipping policy to understand how we process and ship your orders from our studio in Canada.
Processing Time
All AppleJewelz products are handmade to order, which means each piece is carefully crafted just for you. Our typical processing time is 3–7 business days. This can vary depending on the complexity of the design and current order volume. Please note that processing time is separate from shipping time.
Shipping Time
Once your order is ready, we will ship it from our studio in Canada via the shipping method you select at checkout. Estimated delivery times are as follows:
Domestic (Canada):
- Standard Shipping: 3-7 business days
- Expedited Shipping: 1-3 business days
International Shipping:
- To the United States: 7-14 business days
- To Other International Locations: 10-30 business days (delivery times may vary depending on the destination and customs processing)
Please note that these are estimates, and delays can occur due to factors such as weather, holidays, or customs processing.
Shipping Costs
Shipping costs are calculated at checkout based on your order’s weight and delivery address. We offer the following shipping options:
- Standard Shipping: A more affordable option, typically 3-7 business days within Canada.
- Expedited Shipping: Faster delivery, usually 1-3 business days within Canada.
- International Shipping: Available to U.S. and other international locations (rates vary).
Shipping fees will be displayed during checkout based on your selected shipping method.
Order Tracking
Once your order has been shipped, you will receive an email with tracking information. Please allow up to 48 hours for tracking details to update. If you have any issues with tracking or need further assistance, please contact us at contact@applejewelz.com.
Lost or Damaged Items
While we take every precaution to package your items securely, we understand that sometimes things can go wrong during shipping. If your order is lost or damaged, please contact us within 7 days of delivery or 7 days after the estimated delivery date for assistance. We will help you file a claim with the carrier and work to resolve the issue, which may include a replacement or refund.
Order Modifications & Cancellations
Because each item is handmade to order, we are unable to accept cancellations or changes to your order once it has been processed. However, if you notice any errors in your order or shipping details before it is shipped, please contact us as soon as possible, and we will do our best to assist you.
Custom & Personalized Purse Orders
A 50% deposit is required to confirm your custom order. This deposit will be applied toward the total cost of the project. The deposit is non-refundable, except in cases where the order cannot be completed due to unforeseen circumstances on our part.
For custom or personalized items, please allow an additional 5-7 business days for processing. Once the item is ready, shipping times will follow the standard or expedited timelines. We will notify you when your custom order is ready to ship.
Holiday Shipping
During peak holiday seasons (such as Christmas, Valentine's Day, and other special occasions), please expect longer processing and shipping times. We recommend placing your orders well in advance to ensure timely delivery.
Customs & Duties (For International Orders)
International orders may be subject to customs duties, taxes, and import fees, depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping costs at checkout. AppleJewelz is not responsible for delays caused by customs processing in your country.
Contact Us
If you have any questions, concerns, or need assistance with your order, please don’t hesitate to reach out to us at contact@applejewelz.com. We’re here to help and ensure your experience with us is smooth and enjoyable!
Thank You for Supporting AppleJewelz!
We’re honoured to create and share our handmade products with you. Your support means the world to us!